Restaurant Chatbots Your Customers Will Love It! plus 8 Ways It Enhances Customer Experience

With a chatbot, restaurants can provide an end-to-end contactless dining experience to customers. Diners can access the itemised menu, view daily specials, offers and videos, place orders, and make payments – all without the need for human contact. They can also receive automated status updates and alerts when their order is ready. These capabilities are critical in a post-COVID world where people are wary of coming into contact with others. A restaurant chatbot is an effective way to bring diners back and increase business revenues while ensuring their safety and comfort. The easiest way to build a restaurant chatbot with zero manual work is to leverage a platform like Gupshup.


It is only a matter of time before chatbots in restaurants make their way to the forefront. Designed to communicate in a meaningful manner with customers, chatbots can be integrated with any interface . For example, the pizza bot from Domino’s takes delivery orders directly from Facebook Messenger with a mere emoji. Instead of forcing the user to go through several steps and repeatedly enter information, users can send their order messages in natural language using text or voice messaging. For example, the restaurant bot will mark the order as received and communicate directly with the kitchen staff for preparation and delivery. If you provide live chat services on your website, a bot allows users to interact with humans and machines for different purposes.

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This one is important, especially because about 87% of clients look at online reviews and other customers’ feedback before deciding to purchase anything from the local business. Chatbots are available across many platforms like Instagram, Facebook Messenger, Google My Business, and even your website. Businesses must adopt whatever technology is trending at the moment.

voice chatbot

For a long time, there have been predictions of chatbots becoming ubiquitous in restaurants. The two obvious restaurant chatbot use cases here are booking and ordering. One way to build a customised restaurant chatbot is to hire an agency. Use this chatbot template to create conversational onboarding flows and onboard new signed up users for your SaaS product. While messaging apps have a lot of users, they take the reigns of control and all you can do is follow their whims.

How Chatbots Reach New Clients

This way, you have the background pre-built, and you only need to customize it to add your diner’s information. It can send automatic reminders to your customers to leave feedback on third-party websites. It can also finish the chat with a client by sending a customer satisfaction survey to keep track of your service quality. Restaurant chatbots can also recognize returning customers and use previous purchase information to advise the visitor. A bot can suggest dishes a customer may not know about, or recommend the best drink to match their preferred meal. Restaurant chatbots are designed to automate specific responsibilities carried out by human staff, like booking reservations.

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You don’t need to pay someone to answer customer questions or complaints when so many of them are handled by the chatbots. Equally, you can save yourself from potentially costly damage to your reputation by a scorned customer who didn’t have anyone to turn to outside of your operating hours. Restaurants are busy places, and sometimes things go off course (pun intended!). Sometimes customers will be unsatisfied with their meal or their service, and they will want to talk to someone. In restaurants, this often happens immediately, while the customer is in the restaurant. Some customers don’t feel comfortable with face to face confrontation and find it awkward, for those customers, they might prefer to make a complaint through a chatbot.

Easier Delivery & Takeaway

For any queries or suggestions, you can reach us at And we will try to get back to as soon as possible. Restolabs is an online ordering software for restaurants, catering and food trucks. In a normal scenario when someone reaches your restaurant’s menu from a website or a mobile app.

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A chatbot gives your customers 24/7 access to your brand, minimizing frustration and potentially saving a lost customer. Keeping up with current trends shows your customers that you are an innovative and forward-thinking company. Today you’re offering a fun chatbot that enriches their dining experience, but what about tomorrow? One of the most disruptive changes that the digital era has brought about is the possibility to stay connected with your customers night and day. This means that the delivery of any kind of promotions, offers, deals, or advertisements can happen at any time and with lightning speed. Take a moment and calculate how much money you would have to spend if you had to hire employees for all these tasks per year?

Culinary Academy Lead Generation Chatbot

An estimated 2 billion messages have been sent by 60 million businesses on Facebook messenger alone on a monthly basis. This shows that there is a huge opportunity for chatbot in restaurants when it comes to enhancing customer engagement and thereby opening the doors to a broader hyper connected demographic. Restaurants can use chatbots for similar meal pairings or recommendations—this not only engages the customer with your brand but also drives revenue. You don’t have to ask your customers to download the chatbot like an app . Whether it is by asking relevant questions, sharing interesting trivia or even cracking the occasional joke just like a friend would on Messenger. If you still have doubts then according to thisdatafrom Business Insider about 80% businesses want chatbots by 2020.

  • Chatbots are growing in popularity every day, and with good reason.
  • You can change the last action to a subscription form, customer satisfaction survey, and more.
  • A restaurant chatbot simplifies and speeds up both table service and takeaways, thus minimising wait times and frustration for customers.
  • Sometimes we feel frustrated or angry or sad, and that can come out in how we talk to customers.
  • You don’t need to pay someone to answer customer questions or complaints when so many of them are handled by the chatbots.
  • Restaurants are busy places, and sometimes things go off course (pun intended!).

This article has listed two fantastic ChatBot platforms for restaurants to check out based on what type of restaurant we are looking to target and how big our business is. And you and your staff don’t even have always to be “on” to answer inquiries. A restaurant bot can integrate with your point of sale system or online ordering platform to perform tasks like sending out orders and confirming the order status. The bot can make it easier for customers to enroll in the loyalty program and ensure they are up-to-date on all available offers.

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The bot will also make sure they receive points when they purchase something from your restaurant. If you run a restaurant with multiple branches in different locations, reservations can be made across all your locations. In addition, the bot will allow users to book a table and get updates on the availability of tables. Use this WhatsApp chatbot to create a conversational FAQ and store directory.

Everything from restaurant reservations to online meal delivery services. Restaurants and hotels can engage with website users on a one-to-one basis, allowing them to align sales and marketing activities, reduce sales friction, and connect better with customers. Chatbots make it simple to expand lead generation by being constantly “on-call” to answer queries and schedule appointments with prospects.

Can a chatbot be used by a restaurant to take customer orders and make menu items suggestions?

Yes, chatbots can be used to take orders and suggest menu items. They can also show the restaurant opening hours, take reservations, and much more.

Once the query of the restaurant chatbots is resolved it makes sense to end the conversation. When users push the end of the chat button they can direct a very short survey regarding their experience with chatbot. Thus, restaurants can find the main pain points of the chatbot and improve it accordingly. Despite the fact that chatbots have a variety of general applications, such as automating customer service, this section only focuses on 5 use cases specific to the restaurant industry .

Can chatbots be used by a restaurant?

Yes, chatbots can be used by the restaurant industry. They can show the menu to the potential customer, answer questions, and make reservations amongst other tasks to help the restaurant become more successful.